Activity 1.2 – Training workshop for trainers/consultants

Implementation period: The training was delivered from 21 Sept-2 October.

Scope: When designing the training, the Team considered that increasing competitiveness of companies to an internationally comparable level is one important objective for success in exporting non-traditional products. The Export Quality Management Systems training was aiming at providing tools, methodologies and processes to helping companies to improve their competitiveness, effectiveness and efficiency in business with specific focus to export development and export promotion. The training approach included a mix of methodologies, including knowledge transfer, presentations by participants and group work for practical adaption of acquired knowledge.

Contents: The training was designed and delivered in an innovative way that has captured the attention of the participants due to the strong integration between the two major components of the training, ISO 9001:2015 and EQMS, which has resulted in a continuous interaction between the two components and stimulated the participation of the audience. As planned, the training on ISO 9001 focused on the new version of the standard (ISO 9001:2015) that was officially published on 15 September 2015, thus likely being the first training on the new edition of the standard in Ghana. The workshop´s training on EQMS included items, such as: Export capability and company export development, strategic planning, change management and innovation, tariff and non-tariff barriers, export cycle, clients and contracts, key account management, export planning, marketing mix with in-depth training on operational export marketing requirements. The QMS Specialist (TL) reinforced the key export-related business concepts introduced by the EQMS Specialist (KE2) with the relevant requirements of the ISO 9001:2015, linking them up to such business concepts relevant to QMS as planning, relationships, change, communication and, extremely important, the customer. The ISO 9001:2015 was presented as a strategic tool to improve competiveness in the export markets.

Stakeholders involved: The Ghana Standards Authority and the international certification body SGS were involved in the training.

Output: 15 service providers successfully trained.


Activity 1.3 – Sensitisation Seminar for companies

Implementation period: The sensitisation seminar was held in Accra on 8 October 2015.

Scope: The Export Quality Management Systems presented at the sensitisation seminar focused on the need to improve Exporters competitiveness by implementing Export Management tools.

Contents: The sensitisation seminar covered the aspect of sustainable development with the three pillars (people, economy and ecology) as well as sustainable competitiveness with the additional aspect of productivity.

Conduction: In a participative workshop session, the participants split into three working groups and discussed experiences, constraints and success stories along three pre-defined pillars:

  1. Implementation of ISO 9001: Expectations and constraints in the implementation for certification purposes;
  2. Competitiveness in Export: Discussions on issues related to their current level of performance and competitiveness in markets and ways on how to improve their situation; and
  3. The Market System: Combining available or needed services (e.g. BDS, financial institutions, training centres, laboratories, etc.) and the macro or government level in setting the legislative framework. This group discussed constraints of the existing business environment and the required offers from service providers.

Stakeholders involved: Traque Project, the Ghana Standards Authority and the international certification body SGS were involved in the training.

Output: 50 SMEs successfully attended the seminar.


Activity 2.1 – 1   Training to SMEs

Implementation period: The training to 30 selected SMEs has taken place from November 23-27, 2015.

Scope: Training of 30 SMEs on EQMS in the selected sectors to identify 15 companies for support in their certification process.

Contents: The Project quality specialists (QMS Trainers) have trained the quality managers of SMEs on QMS matters as described in the attached training report that CLSCE have prepared.

Conduction: Besides Emmanuel Turkson, the local consultants participated in the workshop, presenting ISO preparation modules, with a good standing and well-tuned confident presentation and prepared power-point presentations. The dimensions of the attending companies ranged from the lowest number of employees (clothing): 6 to the highest number of employees (pharma): 270.

Output: 30 SMEs successfully trained.